Just had some more comments from another reader:
“What was impressive was the huge depth and width of all aspects and problems, laws etc and help that can be harnessed to aid people get back into work.
People do need to be helped and supported, The lack of confidence seems to be a big issue. I found it a very readable, to the point, crisp and compact. Those little anecdotes marking an important impact to the text.
It gave the flavour of just how much is missed or taken for granted or even not known about a disability we do not have ourselves.”
Just what I was trying to achieve – smug or what?